Customer Service Representative
Title:Customer Service Representative
Location:Burlington, VT

The Customer Service Representative will support the Downtown Transit Center (DTC) by:

  • Providing in-person customer service from behind a screened in service booth
  • Answering phone calls and passenger inquiries
  • Providing general support to passengers and the DTC
  • Collecting any pertinent information from passengers
  • Maintaining accurate ticket inventories and daily receipts*
  • Assisting operators in replacing trim units
  • Light custodial duties as required 
  • Other duties as assigned
Position Shift: 12 pm - 7 pm, 3 days/week; additional hours may be available
Starting Pay Rate:  $14.00 hourly 

Essential Job Skills and Abilities: As a primary point of contact for GMT customers, you must be able to communicate effectively with the diverse population we serve, while remaining calm and collected, even in stressful situations. This position will be tasked with resolving customer issues effectively and in a timely manner, while managing multiple competing priorities. 

Physical Requirements: Ability to sit or stand for long periods, prolonged use of a computer, ability to answer phone call, willingness to use office equipment (i.e: fax machines, credit card machines, scanners etc.) and occasionally lifting weight of up to 30lbs. 
Must be able to perform the essential functions of the job with or without reasonable accommodations.

COVID-19 Considerations: GMT has developed safety protocols for all employees who are reporting to work during the COVID-19 pandemic. They include daily health checks, disinfecting protocols, socail distancing and mask requirements
* This task is currently discontinued as a COVID precaution. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


GMT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal Jaw requirements, GMT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

GMT is committed to providing a workplace that includes people of diverse backgrounds and fully utilizes their talents to achieve its mission. GMT believes that an inclusive and diverse workplace culture enhances the performance of our organization and our ability to fulfill the agency's mission

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