Customer Service Representative - Call Center
Summary
Title:Customer Service Representative - Call Center
ID:1006
Location:Burlington, VT
Department:Brokered Services
Description

The Customer Service Representative will support Brokered Services Clients by:

  • Answering phone calls and booking rides in accordance to demand response programs (i.e: Medicaid NEMT, 5310 Grant Program and general public demand response) 
  • Responding to inquiries from the general public
  • Supporting and assisting the Broker Services Department staff as required
  • Supporting front office functions
  • Other duties as assigned 
We are seeking candidates that are strong communicators, able to multi-task, proficient with Microsoft Office Suite, Google Products & RouteMatch software and able to maintain strict confidentiality 

Position Shift: 8:15 am - 5:15 pm.

Education and/or Experience: a high school diploma or equivalent, two years of experience in customer service preferred.

 
Essential Job Skills and Abilities: Ability to work in a team and communicate effectively with a diverse population; remain calm in stressful situations, work effectively in an environment with multiple competing priorities. 

Physical Requirements: ability to sit for long periods of time and work at a computer and answer frequent phone calls is required. Occasional lifting of up to 15 lbs., climbing stairs, and standing. Must be able to perform the essential functions of the job with or without reasonable accommodations.


COVID-19 Considerations: GMT has developed safety protocols for all employees who are reporting to work during the COVID-19 pandemic. They include daily health checks, disinfecting protocols, social distancing and mask requirements

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

GMT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal Jaw requirements, GMT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

GMT is committed to providing a workplace that includes people of diverse backgrounds and fully utilizes their talents to achieve its mission. GMT believes that an inclusive and diverse workplace culture enhances the performance of our organization and our ability to fulfill the agency's mission

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