Description and Essential Functions

Supports both the Brokers Service function for Demand Response (Dial-A-Ride) service and day-to-day scheduling and dispatch functions for both volunteer and paid GMT drivers. Transportation brokered by GMT includes Medicaid non-emergency medical, Elderly and Disabled (E&D) grant programs, and general public fixed route transportation services.

Broker Services functions as follows:

• Coordinates the volunteers for GMT Berlin Operations
• Verifies volunteer manifests
• Assists with preparing invoices for 3rd party billing and Elderly and Disabled (E&D) programs
• Supports and assists the Broker Service department staff as required
• Performs other duties as assigned

Dispatcher functions as follows:

• Schedules and assigns drivers and buses
• Schedules trips for passengers
• Provides customer service to drivers and the public
• Maintains records, logs, and schedules
• Prepares detailed reports including manifests and daily Dispatch Sheets
• Understands and assigns work in compliance with the Drivers' Collective Bargaining Agreement (CBA)
• Communicates information via telephone, radio communication, and technology
• Performs other duties as assigned

Qualifications
 

Education and/or Experience: : An Associate’s degree in Accounting; two (2) years of experience in a related field may be substituted for education. Thorough knowledge of the safe and efficient operation of the transit bus routes and the Non-Emergency Medical Transportation Procedure Manual issued by the State of Vermont's Department of Health Access is preferred. Three (3) years as a transit driver or experience in a transit-related field is also preferred.

Essential Job Skills and Abilities: Ability to work in a team and communicate effectively with a diverse population; work effectively in an environment with multiple competing priorities. Proficiency in Microsoft Office Suite and Google products including Google Mail. Strong verbal and written communication, ability to multi-task, highly organized, attention to detail, flexible, and the ability to maintain confidentiality inclusive of HIPAA requirements are required. Must be proficient in or have the ability to become proficient in complex Scheduling and Dispatch software and Microsoft Office Suite. Operates in a professional office environment; and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Frequent computer use and sitting are required.

Benefits
 

• Wage: Starting wage is $19.35 per hour.
• Time: 8.67 hours of paid time off accrued per pay period; equivalent to 5+ weeks off.
• Health: 92.5% paid health care coverage by GMT including medical, dental, vision, and prescription. 100% paid premiums for Short-Term Disability and Long-Term Disability by GMT.
• Savings: GMT offers 457 Retirement Plans. After one year, employees who contribute of 3% will be matched by GMT at 5% and employees who contribute 5% will be matched by GMT at 7%.
• Wellness: Discounted membership to The Edge Sports & Fitness Centers.
• Dog Friendly: Administrative staff are welcome to bring their dogs to work.
• Education: Tuition reimbursement opportunities for courses or degree-related programs for administrative staff.

This job description is not intended to be a complete statement of the position; it is intended merely to be a guide to the general work to be performed.

GMT is committed to providing a workplace that includes people of diverse backgrounds and fully utilizes their talents to achieve its mission. GMT believes that an inclusive and diverse workplace culture enhances the performance of our organization and our ability to fulfill the agency’s mission.

GMT is an equal employment opportunities (EEO) employer to all employees and applicants for employment without regard to political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services. In addition to federal law requirements, GMT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.