Description and Essential Functions

The Volunteer Community Driver Coordinator for Washington County will support GMT’s mission through the recruitment and retention of volunteer community drivers and support of program management. 

• Recruits and retains volunteer community drivers, including identifying effective methods of recruitment
• Adds new volunteer community drivers to the software system and maintains accurate files on all volunteer community drivers; Enters any additional data necessary into computer systems
• Collects all insurance/vehicle information from volunteer community drivers; Keeps excel spreadsheet of all volunteer community driver information; Checks spreadsheet weekly to be sure all requirements for volunteer community drivers are up to date; Advises community drivers that they cannot drive if any paperwork is missing
• Works with Human Resources to perform background checks on all potential and existing volunteer community drivers on an annual basis; Keeps excel background check spreadsheet up to date
• Performs reference checks on all potential volunteer community drivers
• Provides an orientation for new volunteer community drivers to organizational policies and procedures.
• Makes Quality Control calls weekly on all volunteer community drivers on a random basis, especially new volunteer community drivers; Keeps accurate files of calls; Has discussions with GMT leadership and/or volunteer driver if any issues occur
• Holds an annual meeting with each individual volunteer community driver
• Plans and coordinates an annual Volunteer Appreciation Event honoring our volunteer community drivers’ important work
• Develops and updates marketing tools for the recruitment and retention of volunteer community drivers
• Coordinates volunteer community driver outreach efforts to local agencies
• Plans and coordinates volunteer community driver activities/events
• Attends any volunteer community driver related meetings as required
• Attends relevant training
• Provides administrative support by reporting data as requested
• Performs volunteer community driver verifications or review of verifications, as requested
• Assists volunteer community drivers with questions
• Maintains knowledge of bus routes and services
• Performs other duties as assigned

Qualifications

Essential Job Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Essential duties are performed with or without reasonable accommodations.

• At least three years of experience in an administrative support role
• Customer service experience and/or outreach experience
• Strong analytical skills; interpersonal and customer service skills
• Good oral and written communication skills
• Ability to manage multiple tasks in a high-stress environment
• Strong orientation to detail; ability to see the “big picture”
• Ability to work both independently as well as part of a team
• Computer proficiency including use of Excel, Word, Google, Outlook and database management programs
• Valid driver’s license
• Ability to learn Scheduling Software
• High level of confidentiality
• Ability to pass all required background checks
• Knowledge of Washington County community
• Ability to maintain a positive attitude
• High level of professionalism

Benefits

• Wage: Starting wage is $22.80 to $26.15 per hour, depending on experience. 
• Time Off: 8.67 hours of paid time off accrued per pay period; equivalent to 5+ weeks off.
• Schedule: This is an on-site position, non-exempt (eligible for overtime) and will work primarily Monday - Friday, though nights and weekends may be a possibility, as needed
• Health Insurance: 92.5% paid health care coverage by GMT including medical, dental, vision, and prescription. 100% paid premiums for Short-Term Disability and Long-Term Disability by GMT.
• Savings: GMT offers 457 Retirement Plans. After one year, employees who contribute of 3% will be matched by GMT at 5% and employees who contribute 5% will be matched by GMT at 7%.

This job description is not intended to be a complete statement of the position; it is intended merely to be a guide to the general work to be performed.

GMT is committed to providing a workplace that includes people of diverse backgrounds and fully utilizes their talents to achieve its mission. GMT believes that an inclusive and diverse workplace culture enhances the performance of our organization and our ability to fulfill the agency’s mission.

GMT is an equal employment opportunities (EEO) employer to all employees and applicants for employment without regard to political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services. In addition to federal law requirements, GMT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.